Privacy - Mövenpick Fine Food
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      Data protection

      Privacy policy

      Mövenpick Holding AG is the operator of the website www.moevenpick-finefood.com. Mövenpick Holding AG is therefore responsible for the collection, processing and use of your personal data and the compliance of data processing with the applicable data protection law.

      Your trust is important to us, which is why we take the issue of data protection seriously and ensure appropriate security. It goes without saying that we comply with the legal provisions of the Federal Data Protection Act ("DPA"), the Ordinance to the Federal Data Protection Act ("DPA"), the Telecommunications Act ("TCA") and other data protection provisions of Swiss or EU law that may be applicable, in particular the General Data Protection Regulation

      ("GDPR").

      To help you understand what personal data we collect from you and for what purposes we use it, please read the information below.

      If you have any questions regarding data protection, please contact us via the following e-mail address privacy@moevenpick-group.com to the person responsible for data protection in our company.

      The EU representative of Mövenpick Holding AG can be contacted at the address below.

      be contacted.

      MLL EU-GDPR GmbH
      Ganghoferstrasse 33
      DE-80339 Munich

      Germany

      What data do we process when you visit on our website?

      1. do we already collect data from you when you visit our site?


      When you visit our website, our servers temporarily store every access in a log file. The following technical data is collected and stored by us without your intervention, as is generally the case with every connection to a web server:

      • the IP address of the requesting computer;
      • the date and time of access;
      • the website from which the access was made (referrer URL) with the search term used, if applicable;
      • the name and URL of the retrieved file;
      • the status code (e.g. error message);
      • the operating system of your computer;
      • the browser you are using (type, version and language); and
      • the transmission protocol used (e.g. HTTP/1.1.

      The collection and processing of this data is intended to enable the use of our website (connection establishment), to ensure system security and stability on a permanent basis and to enable the optimization of our Internet offering as well as for internal statistical purposes. This is our legitimate interest in data processing.

      The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or abusive website use for the purpose of clarification and defense and, if necessary, in the context of criminal proceedings.

      We store such access data for a maximum of 3 months.

      2. what data do we collect when you purchase goods via our online store?

      You have the option of ordering our products directly via our website. If you do this, you will automatically be redirected to the website "https://www.brack.ch/moevenpick" or "https://www.gourvita.com/kaufen/movenpick-shop.html" website. Your data will be processed in accordance with this website. Please check the data protection declarations on the website "https://www.brack.ch/moevenpick" or on "https://www.gourvita.com/datenschutz" to find out about their processing of personal data, in particular with regard to an order, and, if necessary, not to use the service or to make adjustments.

      The processing of this data and, in particular, the forwarding to the third-party websites is in our legitimate interest to offer you our products via one of the websites linked to us.

      3. what data do we collect when you use our contact form?

      You have the possibility to use a contact form to get in touch with us.

      step. For this purpose, we require the following mandatory information:

      • First name;
      • Name;
      • E-mail address;
      • Message;

      Even if you contact us via our other contact addresses and channels (e.g. by e-mail, telephone or social media), your personal data will be processed. The data that you have provided to us is processed, e.g. the name of your company, your name, your function, your e-mail address or telephone number and your request. In addition, the time of receipt of the request is documented.

      We use this data as well as additional data provided by you (in particular further product information, the shopping store, the place of purchase and information about the purchased products such as name or shelf life) only to be able to answer your contact request in the best possible and personalized way. The processing of this data is therefore in our legitimate interest. If your request is directed towards the conclusion or execution of a contract, the processing of this data is necessary for the implementation of the necessary processing measures.

      4. what are cookies? Do we need cookies?

      Cookies help in many aspects to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website. In particular, we use the following cookies:

      • Power or performance cookies.

      We use these cookies, for example, to temporarily store your selected services and entries when you fill out a form on the website so that you do not have to repeat the entry when you call up another sub-page. Cookies may also be used to identify you as a registered user after you have registered on the website, without you having to log in again when you call up another sub-page.

      Most internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears when you receive a new cookie.

      Deactivating cookies may mean that you cannot use all the functions of our website.

      Change cookie settings

      Do we need tracking tools?

      a. What are tracking tools?

      For the purpose of demand-oriented design and continuous optimization of our website, we use the web analytics service of Google Analytics. Cookies are used in this context. The information generated by the cookies about your use of this website is transmitted to the servers of the providers of these services, stored there and processed for us. In addition to the data listed under item 1, we may receive the following information as a result:

      • Navigation path that a visitor follows on the website;
      • Dwell time on the website or subpage;
      • the subpage on which the web page is left;
      • the country, region or city from where access is made;
      • End device (type, version, color depth, resolution, width and height of the browser window); and
      • Returning or new visitor.

      The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet use for the purposes of market research and demand-oriented design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf.

      b. What is Google Analytics?

      The provider of Google Analytics is Google Inc, a company of the holding company Alphabet Inc, based in the USA. Before the data is transmitted to the provider, the IP address is truncated by activating IP anonymization ("anonymizeIP") on this website within the Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these cases, we ensure through contractual guarantees that Google Inc. maintains a sufficient level of data protection. According to Google Inc., in no case will the IP address be associated with other data concerning the user. For more information about the web analytics service used, please visit the Google Analytics website. Instructions on how to prevent the processing of your data by the web analysis service can be found at http://tools.google.com/dlpage/gaoptout?hl=de.

      We use Google Analytics for our legitimate interest in improving our website and related services and for internal statistical purposes.

      Storage and exchange of data with third parties

      6. are these data stored?

      We store the data provided in this privacy policy

      7. how long will my data be kept?

      We store personal data only as long as it is necessary to use the tracking services mentioned above as well as the further processing within the scope of our legitimate interest. We retain contractual data for a longer period, as this is required by legal retention obligations. Retention obligations that require us to retain data result from regulations on accounting, civil law and tax law. According to these regulations, business communication, concluded contracts and accounting vouchers must be kept for up to 10 years. As far as we do not need these data any more for the execution of the services for you, the data are blocked. This means that the data may then only be used for accounting and tax purposes.

      8. disclosure of data to licensees

      We pass on your personal data, which you provide to us in the context of product complaints via our contact addresses and channels, to our licensees in Switzerland and Germany who are responsible for the manufacture of the product. Your personal data will be passed on directly by the respective licensee manufacturing the products for the purpose of responding to your inquiry or complaint. The transfer of your personal data is necessary for the fulfillment or execution of the contract.

      The licensees will process the data in their capacity as autonomous data controllers in accordance with applicable data protection law.

      9. disclosure of the data to other third parties

      We will only pass on your personal data to other third parties if you have expressly consented to this, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we pass on your data to third parties insofar as this is necessary in the context of the use of the website and the processing of contracts (also outside the website).

      10. transfer of personal data abroad

      We are also entitled to transfer your personal data to third companies (contracted service providers) abroad for the purpose of the data processing described in this privacy policy. These are obligated to data protection to the same extent as we ourselves. If the level of data protection in a country does not correspond to that in Switzerland or the European Union, we will ensure by contract that the protection of your personal data corresponds to that in Switzerland or the EU at all times.

      11. Is the same protection in place when data is transferred to the U.S.?

      For the sake of completeness, we would like to point out to users who are resident or domiciled in Switzerland or the EU/EEA that there are surveillance measures in place in the USA by US authorities which generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This is done without any differentiation, limitation or exception based on the objective pursued and without any objective criterion that would make it possible to limit the access of the U.S. authorities to the data and their subsequent use to very specific, strictly limited purposes that are capable of justifying the intrusion associated both with the access to these data and with their use. In addition, we would like to point out that in the USA there are no legal remedies available to data subjects from Switzerland that would allow you to gain access to the data concerning you and to obtain its correction or deletion, or that there is no effective judicial legal protection against general access rights of US authorities. We explicitly draw your attention to this legal and factual situation in order to enable you to make an appropriately informed decision to consent to the use of your data.

      For users residing in a member state of the EU/EEA or Switzerland, we would like to point out that from the perspective of the EU and Switzerland, the U.S. is - among other things, due to the issues mentioned in this section - does not have a sufficient level of data protection. Insofar as we have explained in this privacy policy that recipients of data (such as Google or Facebook) are based in the USA, we will ensure through contractual arrangements with these companies that your data is protected with our partners with an appropriate level.

      12. integration of services and contents of third parties

      It may happen that third-party content, such as social plug-ins from Instagram and Facebook, is integrated within this online offer. Both Instagram and Facebook belong to Facebook Inc. with headquarters in Menlo Park,

      California in the USA. The integration of such services always requires that the providers of this content (hereinafter referred to as "third-party providers") perceive the IP address of the user. Without the IP address, they could not send the content to the browser of the respective user. The IP address is thus necessary for the display of this content. We endeavor to use only such content whose respective providers use the IP address only for the delivery of the content. However, we have no influence if the third-party providers store the IP address, e.g. for statistical purposes.

      Please check the privacy statements of the respective third-party providers to find out about their processing of personal data and, if necessary, not to use the service or to make adjustments.

      Anything else you need to know?

      13. you have a right of access, rectification, erasure and restriction of processing and data portability

      You have the right to request information about the personal data that we have stored about you. In addition, you have the right to correct inaccurate data and the right to have your personal data deleted, provided that this does not conflict with a legal obligation to retain the data or an authorization that allows us to process the data.

      You also have the right to demand that we return the data you have given us (right to data portability). Upon request, we will also pass on the data to a third party of your choice. You have the right to receive the data in a common file format.

      You can contact us for the aforementioned purposes via privacy@moevenpick-group.com contact us. We may, at our discretion, require proof of identity to process your requests.

      In many countries, you also have the right to lodge a complaint with the relevant data protection authority if you have concerns about how we process your data.

      The aforementioned rights depend on the applicable data protection legislation and may therefore be either more limited or more comprehensive.

      14. is your data safe with us?

      We use appropriate technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

      You should always keep your access data confidential and close the browser window when you have finished communicating with us, especially if you share the computer, tablet or smartphone with others. We also take internal company data protection very seriously. Our employees and the service companies we commission have been obligated by us to maintain confidentiality and to comply with the provisions of data protection law.

      15. can you complain about us?

      You have the right to complain to a data protection supervisory authority at any time.

      16. what law do we apply? And where is the law applied?

      This Privacy Policy and the contracts concluded based on or in connection with this Privacy Policy are subject to Swiss law, unless the law of another country is mandatorily applicable. The place of jurisdiction is at the registered office of Mövenpick Holding AG, unless another place of jurisdiction is mandatorily specified. The German version of the privacy policy is authoritative.

      17. can this declaration be amended?

      Should individual parts of this data protection declaration be invalid, this shall not affect the validity of the rest of the data protection declaration. The invalid part of the data protection declaration shall be replaced in such a way that it comes as close as possible to the economically intended purpose of this data protection declaration.

      Due to the further development of our website and offers or due to changed legal or official requirements, it may become necessary to change this data protection declaration. The current privacy policy is published on our website.

      18. questions about data protection? Please, contact us!

      This page was last modified on 02.03.2023. If you have any questions or comments about our legal notice or privacy policy, please contact us at privacy@moevenpick-group.com contact us.